* Try and establish limits for purchasing, wagering and even losses before you commence gambling.
* Keep track of the time and amount you spend gambling
* Gambling is not advised if it interferes with your daily responsibilities.
* Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
* Gambling is not advised if your primary aim is to recoup your debt with your winnings.

We ask you to play responsibly, and will endeavour to help you if you find yourself in difficulties. Gaming can be great entertainment, provided you stay in control.
If you need help contact www.responsiblegambling.org

Customers who wish to restrict the amount played on a wager, limit the losses or exclude themselves from playing for a definite or indefinite period of time, may do so by contacting support by phone or via email on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

Net Nanny - filtering software protects children from inappropriate web content.

CYBERsitter - filtering software allowing parents to add their own sites to block.

Participation in the Games is open to residents of legal age (18 years or the legal age of majority in his/her jurisdiction, whichever is greater) in a jurisdiction of residence where the Games are not prohibited. For Estonian citizens the requirements are at least 21 years of age. Employees of the Company, its licensees, distributors, resellers are not eligible to participate in the Games.

Terms and conditions:  here

Mermaid Poker has a service team ready and waiting for your enquiries 24 hours a day 7 days a week. Don't
hesitate to call or send us an email with any queries you may have regarding Mermaid Poker.

Tel: 24-hour services

International:  +350-51710

UK Free phone:  0808-2000175
US Toll free:     1-800-9977303

Fax:  +350-49553


E-mail:

24-hour Customer Care: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Advertising & Partners:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


MermaidCasino  is operated by:

Mermaid Gaming Limited, company registration number C42305, (Trading as MermaidCasino) is a limited liability company registered in Malta, a member of the EU since May 2004, that operate under licenses issued by the Lotteries & Gaming Authority, of Malta (issued on 29th October 2007 , license number LGA/CL3/353/2007) and are also regulated by the said Authority. MermaidPoker is powered by Boss Media’s software.

Registered address of Mermaid Gaming Ltd. DSLR, Suite 433, Ftieh Street, Birkirkara Bypass, Birkirkara BKR2940, Malta, Europe
A User unsatisfied with how Mermaidpoker handles a complaint made by the User is requested to send the complaint to the Lotteries and Gaming Authority in Malta by using this e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it